Orders & Returns


If you would like to make a complaint regarding any product you have purchased through our website, an incorrectly calculated price or some other defect, please call the Leovit support service at phone number +381 65 60 35 160, or send us an e-mail at support@leovitdiet.com, or contact us via the contact form on the "User Support" page. All that is required to exercise your right to claim is proof of purchase of the disputed product. With each shipment, you will receive documentation that can serve as proof of purchase. That's why it's important to keep it until the expiration date printed on the packaging or 18 months from the printed date of production, as long as the seller is responsible for the non-conformity of the product, i.e. before the expiration of the stated expiration date. on the product declaration. Please keep the original packaging.

When you report a complaint to us, we are obliged to confirm receipt of the complaint and inform you of the number under which it was registered in our records.
We are obliged to respond to your complaint within 8 days at the latest. It is important that you know that we will count the 8-day period from the moment you send us the goods to the agreed address, because we can only determine if there is a defect after receiving the goods. Leovit cooperates with the postal operator PostExpress, through which you can send the product to the address that we will inform you of upon receipt of your complaint. Our response will contain a decision as to whether we accept your complaint, a statement and a specific proposal and a deadline for resolving the complaint. If we accept your complaint, we are obliged to resolve it within the next 15 days. If there are difficulties in resolving the complaint, we will ask for your consent to extend the deadline for resolution.
If we do not accept your complaint (e.g. if you yourself contributed to the lack of the product or it was used by unauthorized persons), you will bear the cost of sending the goods in both directions.
If you have any doubts, feel free to contact us and you will receive specific instructions on how to file a complaint.
If you have received a damaged shipment, please notify us no later than 24 hours from the moment of receipt of the product of any damage caused during transport, missing of some products or wrongly sent products. You are obliged to check the received goods upon collection from the courier and if there is an error, we will do our best to correct it as soon as possible. If there are visible signs of damage on the packaging, we advise you not to accept such a shipment.

You can find out about all the details related to the non-conformity of the product, and how the complaint can be resolved, in the General Terms and Conditions section, where your rights prescribed by the Consumer Protection Act are explained in more detail.


If you have simply changed your mind and want to return the product, you can do so within 14 days from the moment of receipt of the shipment by contacting us by phone at 065 60 35 160.
It is important that you know that in this case you are obliged to bear the costs of returning the goods in both directions.

The product you are returning must be in its original packaging and without visible signs of use with all accompanying documentation. Please contact our support team for information on the address to which you should return the item. It is your responsibility to return it within 14 days from the date you submitted your request or otherwise notified us that you are canceling the purchase. You are responsible for the diminished value of the goods that occurs as a result of improper handling of the goods.
We will return the paid amount to you within 14 days from the date of receipt of the request or other form of notification at the latest. We may delay payment of the amount until we receive the goods you are returning to us or until you send us proof that you have sent the goods back to us. In that case, the expected deadline for refund is 7 to 10 working days from the moment of receipt of the product.
The refund depends on the payment method:

if the order was paid with a payment card, the refund will be made by refunding the funds to the card;
if the order is paid in any other way (cash on delivery, e-banking, payment slip), the funds will be paid exclusively to the customer's current account, so it is necessary to provide us with the current account number by e-mail so that we can refund the funds smoothly.
For more details, see our General Terms and Conditions.